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Locating website usage information (webstats)

  knowledgebase  :: network status

To access your webstats:

  • regular hosting accounts:

    1. login to the website control panel
    2. click Web Statistics (it's in the menubar across the top)

  • Pro hosting accounts:

    1. login to the website control panel
    2. click Webalizer or AWStats (both in the Logs section)

Notes:

  • regular hosting accounts:

    • Statistics are NOT enabled by default. To enable webstats on your domain:

      1. login to the website control panel
      2. click Web Statistics
      3. click Add
      4. select the correct domainname from the dropdown
      5. click Next Step
      6. click OK

    • To access the raw logs via FTP, use the address ftp://yourusername.dns-systems.net/logs/ (where yourusername is the username of your hosting account) - if this directory is empty, please contact us and request that a raw logfile for your domain be enabled. There is no fee to pay. The raw logs are disabled by default so as to improve the performance of the server.
    • Statistics are retained on the server for a period of 9 months.
    • Raw logfiles are rotated weekly.

  • Pro hosting accounts:

    • Raw access logs are deleted unless archiving is enabled. To enable archiving:

      1. login to the website control panel
      2. under Logs, click Raw Access Logs
      3. tick the box [ ] Archive logs in your home directory at the end of each stats run
      4. click Save

    • Archived access logs will accumulate unless log rotation is enabled. To enable log rotation:

      1. login to the website control panel
      2. under Logs, click Raw Access Logs
      3. tick the box [ ] Remove the previous month's archived logs from your home directory at the end of each month
      4. click Save

    • Archived logs are stored as .gz files in /logs/
    • On multisite accounts, logs are separated, and named like this: FTPusername.masterdomainname.com

      ...where FTPusername is the FTP username allocated when the addon domain was created, and masterdomainname.com is the domainname of the account which holds the addon domains. For example, if the hosting account for mydomain.com has an addon domain added, and the FTP username of the addon domain is abcxyz, the log will be called abcxyz.mydomain.com

If you would like more detail, custom reports, and multi-year timespans, check out our webstats service.

See also: