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How to add an email account to Thunderbird

  knowledgebase  :: network status

  1. open Thunderbird
  2. click Tools.. Account Settings
  3. from the Account Actions dropdown (at bottom), select Add mail account...
  4. enter the account details as prompted
  5. click Continue
  6. wait for Thunderbird to attempt auto-configuration
  7. click the "Edit" button (this is a small button, located to the right of the username)
  8. enter the account username (example: username-yourdomain-com)
  9. correct the incoming/outgoing server addresses if needed (example: hostingaccountname.dns-systems.net - where hostingaccountname is the username given at the top of your welcome letter)
  10. select the desired account type - IMAP or POP
  11. correct the incoming server port if needed:

    • POP accounts: this should be 995, except if you're not using SSL/TLS, in which case it should be 110.
    • IMAP accounts: this should be 993, except if you're not using SSL/TLS, in which case it should be 143.

  12. correct the outgoing server port if needed (this should be 465, except if you're not using SSL/TLS, in which case it should be 587)
  13. click the Re-test configuration button
  14. wait for Thunderbird to test the settings
  15. click the "Create Account" or "Done" button (this will be greyed out if the entered settings are invalid)
  16. if a security alert is displayed at this point, this is normal - add an exception for this server to prevent this message from reappearing

See also: