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Web Hosting Usage Notes

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This document is intended for use by our hosting customers. If you're not one of our hosting customers, be warned that this information will probably not apply to you!

  1. passwords
  2. sending email
  3. receiving email
  4. webmail
  5. serving webpages
  6. website statistics


  • Your hosting account password is stated at the top of the welcome email we sent to you when you purchased your account.
  • Your hosting account password is used to access to the control panel, and to login with FTP.
  • Each time you create an email account, you must allocate a password for the account.
  • When you add an email account to your email software, the password you enter in the "account details" section is the email account password you allocated when you created the email account in the control panel.
  • Both the hosting account password, and the email account passwords, can be changed by using the control panel.
  • If you change the hosting account password, this will affect your access to the control panel and to FTP, but will not affect your email accounts.
  • If you change an email account password, this will not affect your hosting account password.
  • If you have forgotten your hosting account password, please check your welcome email. If you cannot find the welcome email, please use the Hosting Account Password Request Form.


You can send mail using either your ISP's mailserver, or the SMTP server provided with your hosting service. If you elect to use your ISP's server, check their support pages for the correct setting. If you elect to use the SMTP server provided, the following notes apply:

  1. The address of the SMTP server is the mailserver address given at the top of the welcome letter which was emailed to you when you opened your hosting account. Please contact us if you have mislaid this letter.
  2. You must enable SMTP authentication to use the server.

Note (regular hosting accounts only): if your hosting account includes spam and virus protection, you should use the hosted SMTP server.


Note: the catch-all mailbox is permanently disabled, on all our hosting accounts. This means that until you create mailboxes, or configure forwarding, ALL mail for your domain will be returned to sender.

Use the control panel to create mailboxes and forwards (redirects). Mail addressed to accounts you create will go into a mailbox which can be accessed using email software such as Outlook, Thunderbird, Eudora or Pegasus Mail.

If your account includes spam and virus protection, please see our separate page: how to use the hosted email filtering service


All accounts can access their mailbox via the web. Please see accessing your mailbox on the web for more information.


You can manage your webspace using either the online file management tool (accessed via your control panel), or using FTP. The FTP client you select is up to you, however we recommend Total Commander (Windows) and Fetch (Mac).

In your account settings in your FTP client, ensure to use the FTP server address, username and password given in section 1, "account summary" at the top of your welcome letter.

Where to upload your website:

  • regular hosting accounts: Your webpages, images, etc should be stored in the /htdocs directory, or a subdirectory of the /htdocs directory.
  • Pro hosting accounts: Your webpages, images, etc should be stored in the /public_html directory, or a subdirectory of the /public_html directory.

The home page of your website must be called index.html, index.htm, or index.php (all lower case). This index file is the first page people will see when they go to http://www.yourdomain.name/

Full PHP and PERL scripting is available.

Note that for security reasons, reading the root directory of your webspace with PHP is not permitted by default. If you need a script to do this, please contact us.

Files that include Server Side Includes (SSI) must end in the .shtml extension.

To use HTTP streaming, simply upload your media files, and hyperlink to them. You need add no special code to your webpages (although you still need to use .RAM or .RPM files, or their equivalents). Note: If your RAM or RPM files contain a call to the PNM:// protocol, you must change this to HTTP://

The server runs unix, and is thus SeNsItIvE to upper and lower case. Bear this in mind when you are uploading files, particularly from case-insensitive systems such as Microsoft Windows.


Full usage statistics are available for every domain. A raw logfile is also available. Please see locating website usage information (webstats) for more information.

See also: