Welcome to Blazingfibre - web hosting, website development, custom software, network administration, technical support - London-based
 all contracts include: 

telephone and email support - ask us anytime
documentation - of network functionality, topology and configuration, and written procedures for server startup, shutdown and backups
monthly meeting - set directions and priorities, and discuss issues
extranet access - log jobs, and see all your invoices, outstanding work, and other information from your web-browser anywhere in the world
remote monitoring - our computers can check your computers for problems daily

Service contracts

  networking FAQ  :: network admin  :: order

A service contract is essentially a way to streamline your firm's IT support, as it takes a long-term, strategic approach. Providing an alternative to the traditional "fire-fighting" model, a service contract anticipates and accommodates variable demand for IT support, and details to the parties a pre-agreed method of satisfying it. Support work is inevitably required; however purchasing it through a contract is cheaper, more efficient, and obtains a better quality of service.

Two types of contract are available:

 Contract 1: Monthly Rolling 
a flexible contract for growing businesses

  • discounted hourly rate
  • you choose the amount of support you want to buy per month
  • roll over unused hours to the next month (if more than half are used)
  • get 100% credit against unused hours (if less than half are used)
  • add or reduce monthly purchased hours with no penalty
  • renewed monthly - no annual commitment required
  • no sign-up, call-out, travel, or termination fees

 Contract 2: Fixed Price/Fixed Term 
an annual maintenance plan

  • discounted hourly rate
  • you choose the amount of support you want to buy per year
  • pay a fixed amount in monthly installments, no more to pay
  • installations, upgrades and other non-maintenance work is invoiced separately
  • no sign-up, call-out, travel, or termination fees

The benefits of a service contract are many. A formal agreement provides the customer and the supplier a mutual understanding of duties and entitlements. A clearly defined response time permits service requests to be prioritised, and gives the customer recourse, should delay occur, while a fixed monthly fee results in predictable, infrequent invoices and payments. In contrast, an ad-hoc approach requires each task be approved individually, invoiced individually and paid individually. This increases administrative costs for everybody, whilst restricting the avenues from which tasks can be approached.

A service contract also has a direct positive effect on your bottom line. A smooth, well-tended computer system produces both immediate and sustained cost savings.

Call us for more information.