How to use the hosted email filtering service
If you have purchased spam and virus filtering with your hosting account, the instructions below detail how to use it.
Two methods of filtering are available. The first, and default method is known as tagging. You'll note that most spams that you receive have the text "***SPAM***" in the subject line. This is inserted by the spam filter if it thinks the mail is spam. If you configure your email software, such as Outlook Express, to filter these "tagged" messages to a separate folder, the result will be that most spam will be removed from your inbox, automatically.
You should periodically open the spam folder, and check whether there are mails in there that were not spam after all (this does happen). If mails from a specific address are consistently marked as spam, when they are not, add this address to your whitelist (see below).
Note: you should ensure you use the hosted SMTP server, if you are using the hosted email filtering service. This will prevent the filter blocking internal mail. For instance, if email@example.com sends mail to firstname.lastname@example.org, but Bob uses his ISP's SMTP server, the filter will have no way of knowing that Bob is not a spammer, and may filter the mail if it looks like spam. If, however Bob uses the hosted SMTP server, the filter will recognise his SMTP server, and will not filter the mail.
blocking vs. tagging
An alternative filtering method is available, listed as blocking in the control panel. This is a form of sender verification. If the filtering method is set to blocking, and a mail is suspected spam, the mail system will reply to the sender, asking them to "click the link" to confirm delivery. If they not do this, the mail is not delivered. Since most spam is from forged addresses, this method also eliminates the majority of spam from your inbox, automatically.
To switch your filtering method between tagging and blocking:
Note that this setting applies to ALL mailboxes on the site.
Configuring Outlook Express 5/6 to filter ***SPAM*** messages
If the spam folder is accidentally deleted, here's how to re-create it:
Configuring Outlook 2003 to filter ***SPAM*** messages
Whitelisting an email address
If mail from a certain sender is consistently labelled as spam, it can be whitelisted. The whitelist is a list of email addresses that will never be marked as spam. To add an address to the whitelist:
This screen can also be used to remove addresses from the whitelist.
To whitelist an entire domainname, for example *@mycompany.com, please contact us and request this. This will whitelist every address at the domainname you specify.